Lumi helps The Co-op usher in a new era of governance

With more than 4.5 million active members, The Co-op is the UK’s largest consumer co-op. Based in Manchester, it offers a diverse range of services, including food, electricals, legal services, funeral care and general insurance through more than 4,000 locations across the UK. Its status as a co-op means that its large membership plays an active role in its governance, contributing to its business strategy and social goals as well as sharing in the rewards of a recently launched new membership scheme.

The Challenge – Opening the floor

Following a move to ”one member, one vote,” governance arrangements,  more than two million members were subsequently eligible to vote at the Co-op’s 2015 AGM. Additionally, the Co-op’s complex voting system – which takes into account different societies, representatives and voting strengths– requires a sophisticated digital voting solution.

The Solution – Giving a voice to members

Looking for a solution that could handle the substantial increase in participation and provide voters with an efficient and intuitive way to submit their input, The Co-op turned to Lumi. The two organisations had already been working together for many years, with Lumi delivering solutions for many of The Co-op’s key conferences and meetings.

Though Lumi had never worked with them on anything as significant as the AGM under its new governance arrangements, The Co-op had faith in the company based on its history of delivering digital voting solutions for The Co—op and AGMs for numerous other enterprises.Lumi’s solution comprised an on-site registration that provided a quick and fully auditable registration process. In-room voting was handled through Lumi’s IML Connectors, handheld devices that allowed members to vote during the formal meeting.The IML Connectors are activated once the members insert their smartcards, which they received upon arriving at the AGM.


These smartcards enabled the Co-op to operate a complex “on the day” voting system, as they link to key demographic information pertaining to the individual member. As all of this information is located on a remote and secure server, privacy and security were not a concern in the case of lost cards.In the lead up to the event, Lumi was able to quickly and efficiently design its technology and software, including development of new software solutions to accommodate The Co-op’s complex voting procedures to ensure a successful meeting.

Lumi - Lumi helps The Co-op usher in a new era of governance
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